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Privacy Policy


Deelivey Delivery Inc. ("Deelivey"/"we"/"us"/"our") provides the website www.deelivey.com (the "Website") available together with certain services that may be accessed through the Website (“Services”) and any mobile application (if any) that we may make available from time to time (“App”). As you use our services, we want you to be clear on how we are using information and the ways in which you can protect your privacy.


Our Privacy Policy explains:


What information we collect and why we collect it.

How we use that information and when we disclose it.

How to access and update your personal information.

Your privacy matters to us, so please take the time to familiarize yourself with our policies, and if you have any questions, please contact us at privacy@deelivey.com.


This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.


1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Deelivey collects and processes your personal information through your use of the App, Website, and the Services, including any information you may provide when you use our Services, when you search our App or Website, when you subscribe to our email alerts, when you contact our customer service, when you participate in surveys, public forums, chats, or when you respond to one of our requests for suggestions and other content.


Please note that neither the Website nor the Service is intended for children under 16 years of age. No one under age 16 may provide any information to or on this Website or through our Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.


It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.



Contact Details

Our full details are:

Deelivey Delivery Inc.

Chief Operating Officer: Thiago Aragao

Email address: privacy@deelivey.com

Postal address: 310 - 510 Edmonton Trail NE, Calgary AB T2E 3H1

Telephone number: 403 815 2611



2. THE INFORMATION WE COLLECT

We collect various types of information, including details you provide directly and data collected automatically when you use our services.



3. HOW PERSONAL INFORMATION IS COLLECTED

We collect personal information through various methods, both directly and indirectly:

Direct Interactions:

You may provide your personal information directly by filling out forms on our website, such as when you sign up for an account, subscribe to our services, or contact us with inquiries. This information may include your name, email address, phone number, and other contact details.

Automated Technologies:

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. This data is collected using cookies, server logs, and other similar technologies. These may include your IP address, browser type, time zone setting, location, and information about how you interact with our website.

Third-Party Sources:

We may receive personal information about you from third parties such as analytics providers (e.g., Google Analytics), advertising networks, and search information providers. These sources help us understand your preferences and how you engage with our services, enabling us to tailor our offerings to better suit your needs.



4. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect for several essential purposes:

Service Delivery:

Your information is used to provide and manage our services, including processing orders, managing your account, and responding to your inquiries. For example, we may use your email address to send you notifications about your account or updates on your delivery status.

Personalization:

We use your data to personalize your experience on our platform, ensuring that content and services are tailored to your preferences. This may include recommending services based on your previous usage patterns or customizing the interface to better suit your needs.

Communication:

We may use your contact information to communicate with you about our services, updates, promotions, or other relevant information. You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

Security and Fraud Prevention:

To protect both you and us, we may use your information to prevent, detect, and investigate security breaches, fraud, and other illegal activities. This includes monitoring user activity for suspicious behavior and ensuring compliance with our terms of service.

Legal Compliance:

We may process your personal information as required to comply with applicable laws and regulations, such as responding to lawful requests from public authorities or for purposes related to litigation.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to collect and use your data as described above. Cookies help us understand how you use our site, improve your user experience, and deliver relevant advertising. You can manage your cookie preferences through your browser settings.

Change of Purpose:

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.



5. DISCLOSURES OF YOUR PERSONAL INFORMATION

We may share your personal information with the following parties, under strict conditions:

Service Providers:

We work with third-party service providers who assist us in operating our business, delivering our services, and fulfilling other operational requirements. These providers may include payment processors, hosting services, customer support tools, and marketing platforms. We only share the information necessary for these providers to perform their services and require them to protect your data in line with this Privacy Policy.

Business Partners:

We may share your information with business partners for the purpose of offering additional services or benefits to you. For instance, if we collaborate with another company to provide a bundled service, we may need to share your contact information to facilitate the delivery of those services.

Legal Obligations:

We may disclose your personal information when required by law, such as in response to a court order, subpoena, or other legal processes. We may also share your data if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our terms of service.

Corporate Transactions:

In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and outline your choices regarding your data.

Third-Party Links:

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.



6. DATA SECURITY

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no security measures are perfect or impenetrable, and we cannot guarantee that unauthorized parties will not be able to defeat our security measures or use your personal information for improper purposes.

Measures We Use to Protect Personal Information:

We use secure socket layer (SSL) technology to protect your information.

We restrict access to personal information to Deelivey employees, contractors, and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations.

We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.



7. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, or as required by law.



8. DATA LOCALITY

Your personal data may be stored and processed in locations outside of your home country. We take measures to ensure that your information is handled securely, regardless of location.



9. YOUR LEGAL RIGHTS

You have rights regarding your personal information, including access, correction, and deletion.

No Fee Typically Required:
Exercising your rights typically does not involve a fee.

What We Might Need from You:
We may ask for specific information to confirm your identity when you make a request.

Response Time:
We aim to respond to all legitimate requests within one month.



Effective date: August 19, 2024